Refund Policy

Last Updated: 1/3/2025

At Horizon, we strive to provide high-quality services and ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

The service has not been published and applied to MSM or the Websites of the customer yet.
The service does not match the description provided on our Website.
The service did not meet the agreed-upon terms, and efforts to resolve the issue were unsuccessful.

We reserve the right to deny refund requests that do not meet the above conditions.

2. Refund Process

To request a refund, please follow these steps:

Contact our support team at info@theonlyhorizon.com with details about the service and the reason for the refund request.
Provide any necessary documentation, such as proof of purchase or evidence of the issue.
Our team will review your request and respond within 3 business days.

If approved, the refund will be processed within 3 business days and credited to the original payment method.

3. Non-Refundable Items & Services

Certain purchases are non-refundable, including:

Digital products that have been downloaded or accessed.
Services that have already been rendered.
Customized or personalized products.
Promotional or discounted items.

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

Check your bank account and payment method for updates.
Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us at info@theonlyhorizon.com

5. Changes to This Policy

horizon. reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and continued use of our products/services signifies your acceptance of the revised terms.